Which of the Following Best Describes the Practice Used by McDonald's

question 14

Multiple Choice

Which of the following best describes the practice used by McDonald's when it hired mystery shoppers to assess stores' internal speed standards

• A) Training and motivating the sales force to spot and report new developments
• B) Motivating intermediaries to pass along important intelligence
• C) Networking externally
• D) Setting up an advisory panel
• E) Taking advantage of government data sources

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Definitions:

Market Culture

A set of shared attitudes, values, goals, and practices that characterizes an institution or organization focused on competitiveness and achievement.

Cultural Change

The transformation of the culture of a group or society, which may occur naturally through external influences or through deliberate efforts.

Organizational Culture

Pertains to the collective ideals, convictions, and standards that affect employees' perceptions, emotions, and actions in a workplace setting.

Resistance To Change

The reluctance or refusal to accept new ideas or alterations to the status quo, often seen in organizational or personal contexts.