When Kenneth Called Southern Security to Buy a Safe in Which

question 80

Multiple Choice

When Kenneth called Southern Security to buy a safe in which to store important personal documents and possessions, he most likely talked to a(n) ________ who performed all the activities needed to process the transaction.

• A) order taker
• B) order getter
• C) missionary salesperson
• D) new-business salesperson
• E) technical specialist

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Definitions:

Defensive Self-Esteem

A psychological condition where a person's self-esteem is fragile and thus they react defensively to criticism or failure.

Emotional Stability-Instability

A personality trait that involves the consistent ability or inability to remain stable and balanced in one’s emotions.

Extraversion-Introversion

A personality dimension that describes the extent to which an individual is outgoing and gains energy from social interaction (extraversion) or is reserved and gains energy from solitude (introversion).

Openness-Closedness

A dimension of personality that describes the degree to which a person is open to experiencing a variety of activities or is closed and prefers familiarity.