Four Characteristics Are Used to Differentiate Services from Goods

question 18

Multiple Choice

Four characteristics are used to differentiate services from goods. Which of the following is NOT one of those characteristics?

• A) intangibility
• B) perishability
• C) variability
• D) personalization
• E) inseparability

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Definitions:

Self-Blaming

The tendency to attribute personal failures or negative events to one's own inadequacies or actions.

Parental Disagreements

Conflicts between parents on aspects of parenting or decisions regarding their children's upbringing.

Self-Esteem

The subjective evaluation of one's own worth or value as reflected in personal perceptions of traits, skills, and qualities.

Concordance

The agreement or harmony between people or things; in genetics, it refers to the presence of the same trait in both members of a pair of twins or in sets of individuals.