Service ________ Means That Customers Cannot See, Touch, or Smell

question 29

Multiple Choice

Service ________ means that customers cannot see, touch, or smell good service.

• A) perishability
• B) variability
• C) intangibility
• D) responsiveness
• E) inseparability

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Definitions:

Self-Judgments

Evaluations or assessments that individuals make about themselves, their abilities, and their qualities.

Extraversion

A personality trait marked by sociability, liveliness, and an energetic approach towards the external world.

Accurate Judgment

The ability to make predictions or assessments that are close to the actual facts or outcomes, often discussed in the context of social and personality psychology.

Tantrum

An emotional outburst, usually associated with children, that is typically characterized by stubbornness, crying, screaming, defiance, or anger.