Service ________ Refers to the Inevitable Differences in a Service

question 76

Multiple Choice

Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next.

• A) inseparability
• B) variability
• C) personalization
• D) responsiveness
• E) intangibility

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Definitions:

Equality Principle

The ethical or ideological principle that individuals should be treated equally, with the same rights, opportunities, and respect, regardless of their differences.

Equal Employment Opportunity

A policy that ensures all individuals have an equal chance for employment, regardless of race, color, religion, sex, age, disability, or national origin.

Comparable Worth

The concept that jobs of equal value to an organization should receive equal pay, regardless of the job holders' gender, race, or other unrelated factors.

Permatemp

A worker whose status is somewhere between a temporary and permanent employee, often without the full benefits of permanent status despite working long-term for an employer.