Which of the Following Is NOT a Potential Major Gap

question 110

Multiple Choice

Which of the following is NOT a potential major gap in a gap analysis?

• A)the gap between established quality standards and service delivery
• B)the gap between expected service and actual service
• C)the gap between consumers' personal needs and expected service
• D)the gap between consumers' expectations and management's perceptions of those expectations
• E)the gap between service quality standards and consumers' expectations

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Definitions:

Invitees

Individuals who are invited onto a property for the benefit of the property owner, often in a business context, and are owed a high duty of care.

Reasonable Care

Reasonable care refers to the legal obligation to avoid acts or omissions that could foreseeably harm others, demonstrating the care a reasonable person would exercise under similar circumstances.

Dangerous Conditions

Circumstances or factors that pose a risk of injury to people or damage to property.

Tort Reformer

An advocate or part of a movement aimed at changing the laws governing civil wrongs to reduce litigation or limit damages.