Which of the Following Is Designed to Help a Firm

question 36

Multiple Choice

Which of the following is designed to help a firm almost entirely reduce product and service defects?

• A)ISO 14000
• B)ISO 19000
• C)Six Sigma
• D)TQM
• E)ISO 22000

---

Definitions:

Dissatisfiers

Factors that, when present, can cause dissatisfaction among employees or customers, but their absence doesn't necessarily lead to satisfaction; often related to basic expectations.

Job Enrichment

Job enrichment is a design principle aimed at enhancing a job's content by adding tasks that increase responsibility, autonomy, and opportunities for personal growth in the role.

Job Enlargement

Involves adding more tasks or responsibilities to an employee's current job role to enhance job variety.

Extrinsic Reward

Rewards given from an external source, such as money or praise, which motivate individuals to perform tasks.