What Type of Software Do Salespeople Use to Track All

question 86

Multiple Choice

What type of software do salespeople use to track all aspects of customer interaction?

• A) TQM (total quality management)
• B) CRM (customer relationship management)
• C) DRM (direct response management)
• D) PR (public relations)
• E) JIT (just in time)

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Definitions:

Time Charges

Fees based on the amount of time spent to perform a service, often used in professional services like law and accounting.

Hourly Labour Cost

The total expense for an employer of paying hourly wages to employees, including benefits and taxes.

Profit Margin

A financial metric that calculates the amount of net income generated as a percentage of revenues.

Objective Function

A mathematical function used in decision-making processes, often in optimization and linear programming, representing the goal to be achieved, such as minimizing costs or maximizing profits.