Four Characteristics Are Used to Differentiate Services from Goods

question 18

Multiple Choice

Four characteristics are used to differentiate services from goods. Which of the following is NOT one of those characteristics?

• A) intangibility
• B) perishability
• C) variability
• D) personalization
• E) inseparability

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Definitions:

Middle Ear

The part of the ear between the eardrum and the oval window that amplifies sound waves and transmits them to the inner ear.

Sensory Adaptation

The reduction or disappearance of sensory responsiveness when stimulation is unchanging or repetitious.

Odor

A distinctive smell, especially an unpleasant one, perceived by the olfactory senses.

Perception

The process of recognizing, organizing, and interpreting sensory information.