Capacity Management Is One of the Ways to Meet Potential

question 9

Multiple Choice

Capacity management is one of the ways to meet potential problems related to the ________ characteristic of services.

• A) intangibility
• B) perishability
• C) variability
• D) inseparability
• E) responsiveness

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Definitions:

Deferred Gratification

The capacity to withstand the allure of an instant gratification in favor of receiving a reward at a future time.

Classism

Prejudice or discrimination based on social class, often manifesting as an unequal treatment of people from different economic and social backgrounds.

Welfare Rates

The level of financial support provided by the government to individuals under social welfare programs.

Class Position

Denotes an individual's or group's location within a hierarchical social structure, often determined by occupation, wealth, education, and social connections.