The President of a Fast Growing Company That Manages Retirement

question 141

Multiple Choice

The president of a fast growing company that manages retirement communities states that the degree of caring and individual attention the residents receive is the most important component of service quality for his company. The president would be most likely to focus on the results in which of the following dimensions of the SERVQUAL scale?

• A) creativity
• B) reliability
• C) responsiveness
• D) assurance
• E) empathy

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Definitions:

Stress Types

Varieties of stress categorized typically by cause, duration, or effect on an individual, such as acute, chronic, or eustress.

Inner Conflict

Psychological struggle within oneself arising from opposing demands or impulses.

External Stressor

An outside factor or situation that causes stress or pressure, impacting an individual's emotional or physical well-being.

Albert Ellis

A psychologist and psychotherapist known for developing Rational Emotive Behavior Therapy (REBT), emphasizing the role of beliefs in emotional and behavioral distress.