Which of the Following Best Describes CRM

question 18

Multiple Choice

Which of the following best describes CRM?

• A)Certificate for Records Management;awarded by the MRA after passing certain record-keeping requirements
• B)Customer Relationship Management;the use of internal databases to strengthen customer relationships
• C)Certified Records Manager;awarded by the MRA for successfully passing a series of courses related to database management
• D)Customer Requirement Mandate;referring to customer requests that must be honored at all costs
• E)None of the above;there is no such thing as CRM.

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Definitions:

Labor Distribution Report

A detailed report showing the allocation of labor hours and costs across different jobs, departments, or tasks within an organization.

Finished Goods

Goods that are finalized in the production process and available for purchase by customers.

Bill of Lading

A legal document issued by a carrier to a shipper, detailing the type, quantity, and destination of goods being carried.

Factory Payroll

Refers to the total amount of wages and salaries paid to employees working in a manufacturing or production facility.