What Action Step Must a Leader Take to Improve Customer

question 6

Multiple Choice

What action step must a leader take to improve customer satisfaction as competition enters,or prepares to enter the market?

• A)Leader should take steps to improve not only the physical product but customers' perceptions of it as well.
• B)Leader's sales promotion emphasis should shift from building selective demand to stimulating primary demand.
• C)Leader should continue sales promotion efforts aimed only at stimulating trial among later adopters.
• D)Sales-force efforts should shift from servicing existing customers to prospecting for new accounts.

---

Definitions:

Component Objects

Individual units within a software or system that can function independently but work together to accomplish a complex task.

Delay Time

The period of time by which a process or event is postponed or delayed.

Timing

The control or selection of appropriate times for actions, movements, or procedures in various contexts.

Standard Colors

A predefined set of colors offered by software applications for consistent and easy color selection in creating or editing digital content.