A Policy of High Service Quality Is Essential for _____,As

question 25

Multiple Choice

A policy of high service quality is essential for _____,as it offers a way to maintain a competitive advantage in well-established markets.

• A)prospectors
• B)low-cost defenders
• C)differentiated defenders
• D)analysers

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Definitions:

Tracked

Monitored or followed the progress or movements of something or someone.

Hawthorne Effect

A phenomenon in which individuals modify or improve an aspect of their behavior in response to their awareness of being observed.

Systems Level

A perspective focusing on understanding how individual parts interact within the whole system.

Organizational

Relating to an organization or the structured arrangement of people and resources to achieve a specific purpose.