Some Websites Enable a User to Talk Directly with a Customer

question 205

Multiple Choice

Some websites enable a user to talk directly with a customer representative using an "online chat" service while shopping on the site.This is an example of the __________ website design element.

• A)convenience
• B)connection
• C)control
• D)community
• E)communication

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Definitions:

Charismatic Leadership

A leadership style characterized by an individual's ability to inspire and influence others through personal charm and persuasion.

Social Identification

The process by which individuals define themselves in relation to groups, adopting the values and norms of the group.

Transformational Behavior

Actions that inspire and motivate followers to exceed expectations by fostering significant changes.

Contingent Reward

A form of motivation in which the reward is given based on achieving a predefined outcome or performance level.