A Salesclerk at L

question 230

Multiple Choice

A salesclerk at L.L.Bean uses a __________ when he asks a customer if they also need a pair of hiking socks with the purchase of her mountain boots.

• A)stimulus-response presentation
• B)a transactional sales presentation
• C)need-satisfaction selling
• D)consultative selling
• E)formula-selling

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Definitions:

High-performance Organization

An organization that consistently outperforms its peers in key metrics such as profitability, customer satisfaction, and employee retention.

Knowledge Sharing

The exchange of skills, information, and experience among individuals or groups within an organization or community.

Occupational Intimacy

The degree of personal engagement and satisfaction an individual finds in their work, leading to a sense of fulfillment.

Co-workers Care

The consideration and support employees show to one another in the workplace, contributing to a positive and collaborative work environment.