Figure 12-9 -Figure 12-9 Above Indicates That Supply Chain Managers Must Balance

question 175

Multiple Choice

Figure 12-9
-Figure 12-9 above indicates that supply chain managers must balance total logistics cost factors against customer service factors.The four customer service factors ("W," "X," "Y," and "Z") include all of the following EXCEPT:

• A)communication.
• B)dependability.
• C)convenience.
• D)return products handling.
• E)time.

---

Definitions:

Continuous Improvement

An ongoing effort to improve products, services, or processes by making small, incremental improvements over time.

Goods And Services

The physical items (goods) and intangible assistance (services) that are produced and sold in the market.