An Efficient Consumer Response System Refers to

question 83

Multiple Choice

An efficient consumer response system refers to

• A) an order replenishment system that maintains a 10 percent inventory rate at all times in order to guarantee there will never be stockouts.
• B) an online virtual inventory storage program that allows firms to enter in minute-by-minute information in order to avoid stockouts due to unforeseen environmental forces.
• C) a computer program that allows even the smallest manufacturer to manage its inventory system.
• D) an inventory management system that is designed to make the process of reordering and receiving products as simple as possible.
• E) an exclusive contractual agreement between delivery services such as FedEx or UPS to deliver expedited orders at a special low rate, regardless of the day and time.

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Definitions:

Telephone Message

A verbal or written note taken during or after a phone call to communicate important information from the call to someone who was unavailable or to remember the conversation later.

Active Listening

Participation in the conversation with another by paraphrasing words and phrases or giving approving or disapproving nods.

Patient Portal

A secure online website that gives patients 24-hour access to personal health information and medical records from anywhere with an internet connection.

Phone Tone

The audible sound made by a telephone to indicate an incoming call or a message waiting.