Because Services Tend to Be A(n)__________ Rather Than an Object,they

question 119

Multiple Choice

Because services tend to be a(n) __________ rather than an object,they are much more difficult for consumers to evaluate.

• A)opportunity
• B)performance
• C)good
• D)risk
• E)decision

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Definitions:

Personality

A unique combination of emotional, attitudinal, and behavioral response patterns of an individual, distinguishing one person from another.

Neuroticism

A personality trait characterized by sadness, moodiness, and emotional instability.

Divorce

The legal dissolution of a marriage by a court or other competent body.

Conscientiousness

A characteristic of personality that is marked by being well-organized, reliable, and having a profound sense of responsibility.