Inseparability in Services Means Consumers

question 175

Multiple Choice

Inseparability in services means consumers

• A) see little variation from one service provider in an industry to another.
• B) are unable to differentiate price from quality.
• C) cannot evaluate a service until it is being or has been used.
• D) cannot separate the service itself from the deliverer of the service.
• E) cannot separate themselves from the deliverer of the service.

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Definitions:

Differentiation

The process by which cells or aspects of an organism change during development to serve specific functions.

Canalization

A concept in developmental biology referring to the ability of an organism to produce the same phenotype regardless of variability of its environment or genotype.

Visual Cliff

An experimental apparatus used to study infants' and young animals' perception of depth and their ability to understand visual cues related to depth.

Depth Perception

The visual ability to perceive the world in three dimensions and to judge the distance of objects.