How a Person Establishes Expectations for a Service Not Yet

question 143

Multiple Choice

How a person establishes expectations for a service not yet experienced is influenced by word-of-mouth communications, personal needs, past experiences, and

• A)the economy.
• B)consumer income.
• C)competitive trends.
• D)promotional activities.
• E)how the organization delivers its service.

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Definitions:

Parietal Lobe

One of the four major lobes of the brain, located at the upper back area in the skull, which processes sensory information such as touch, temperature, and pain.

Emotional Experience

The personal feelings or emotions one undergoes in response to external stimuli or internal thoughts.

Sensory Experience

The subjective experience that results from the processing of sensory input (e.g., sight, sound, touch, taste, and smell) by the nervous system.

Lack of Control

A situation or feeling where an individual perceives they have no power or influence over events or outcomes in their life.