As a Dimension of Service Quality,responsiveness Is

question 98

Multiple Choice

As a dimension of service quality,responsiveness is

• A)the ability to perform the promised service dependably and accurately.
• B)the appearance of physical facilities,equipment,personnel,and communication materials.
• C)the willingness to help customer and provide prompt service.
• D)the knowledge and courtesy of employees and their ability to convey trust and confidence.
• E)caring,individualized attention provided to customers.

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Definitions:

Work In Process Inventory

An accounting inventory category that refers to partially completed goods still in the production process.

Finished Goods Inventory

Inventory consisting of fully finished goods that are prepared for sale but have not been purchased yet.

Cost Of Goods Manufactured

The total cost incurred by a company to produce goods within a specific period, including materials, labor, and overhead.

Raw Materials Inventory

The total cost of all components and materials that are not yet processed and will be used in the manufacture of products.