Arnett Is Looking for a New Internet Service Provider to Use

question 52

Multiple Choice

Arnett is looking for a new Internet service provider to use to access information that interests him on the Internet.The one he currently uses is too slow when loading web pages with ads and videos.In terms of the service quality dimensions,Arnett is unhappy with which dimension of this service?

• A)assurance
• B)tangibility
• C)reliability
• D)responsiveness
• E)empathy

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Definitions:

Merchandise

Products or goods that a company holds for the purpose of selling to customers.

Terms

The conditions and stipulations outlined in an agreement or contract, specifying the obligations, rights, and responsibilities of each party involved.

Cost

Refers to the amount of money incurred to produce or purchase goods or services.

Defective Motor

A motor that fails to operate within its specified performance criteria due to faults in design, material, or workmanship.