Another Name for the Steps in the Service Delivery Process

question 51

Multiple Choice

Another name for the steps in the service delivery process is

• A)service interactions.
• B)access points.
• C)path-analysis.
• D)service encounters.
• E)wheel of services.

---

Definitions:

Direct Labor

This refers to the wages paid to employees who are directly involved in the production of goods or services.

Automation

The use of technology to perform tasks without human intervention, often leading to increased efficiency and accuracy.

Variable Costs

Expenses that change in proportion to the activity of a business, such as costs for raw materials or production.

Fixed Costs

Costs that remain constant in total regardless of changes in the volume of activity within certain limits of capacity.