__________ for Information Is Needed When Past Experience or Knowledge

question 296

Multiple Choice

__________ for information is needed when past experience or knowledge is insufficient,the risk of making a wrong purchase decision is high,and the cost of gathering information is low.

• A)external search
• B)cognitive search
• C)alternative search
• D)internal search
• E)postpurchase search

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Definitions:

Perception

The process by which individuals organize and interpret their sensory impressions to give meaning to their environment.

Impression Management

The process by which individuals attempt to control the perceptions others have of them, often to appear more favorable or competent.

Active Listening

A communication technique wherein the listener fully concentrates, understands, responds, and then remembers what is being said.

Attribution

In psychology, the process by which individuals explain the causes of behavior and events; in organizational behavior, it relates to how people perceive the actions of others in the workplace.