The First Step in the Process Used to Build the Quality

question 63

Multiple Choice

The first step in the process used to build the quality management plan is to:

• A) Build checklists to aid in collecting and monitoring.
• B) Conduct training on the organization's quality initiative.
• C) Obtain commitment and shared understanding from stakeholders on the quality standards.
• D) Determine how each metric result will be collected.

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Definitions:

Resistance To Change

Opposition or reluctance to adapt to changes within an organization or environment.

Change Leaders

Individuals who drive, manage, or influence change within an organization, guiding others through the transition process.

Social Networking

The use of internet-based platforms and websites to stay connected with friends, family, and colleagues, as well as to meet new people with similar interests.

Team Building

Activities and exercises designed to enhance social relations and define roles within teams, often involving collaborative tasks to improve team performance and cohesion.