The First Step in the Process Used to Build the Quality

question 63

Multiple Choice

The first step in the process used to build the quality management plan is to:

• A) Build checklists to aid in collecting and monitoring.
• B) Conduct training on the organization's quality initiative.
• C) Obtain commitment and shared understanding from stakeholders on the quality standards.
• D) Determine how each metric result will be collected.

Identify the impact of the New Deal policies on various demographics and the economy.

Recognize key figures and their contributions or roles during the New Deal era.

Analyze the public and political reactions to the New Deal and other economic measures.

Describe the effects of the Great Depression on global politics, economy, and society.

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Definitions:

Ethnocentrism

The belief that one’s ethnic group is more normal than others; an emotional source of prejudice because of people’s gut-level feelings about how right their group is—and, in turn, how wrong they think other groups are.

Attitudes

Mental states or orientations that reflect the evaluations, feelings, and propensities toward aspects of our environment, such as people, objects, and ideas.

Institutional Prejudice

Prejudice that is caused by policies in the workplace that are not intentionally set to exclude members of specific groups or to treat them differently, but which have that effect anyway.

Groupthink

A psychological phenomenon occurring within a group of people, where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.