A Top-Management Team in an Organization Is Feeling Threatened by a Deteriorating

question 19

Multiple Choice

A top-management team in an organization is feeling threatened by a deteriorating economic situation and doubt their ability to manage it. Feeling threatened and powerless, the team accuses other lower-level managers of being unable to control the situation or of lacking the ability or desire to do so. Which of the following biases is being experienced by the top-management team?

• A) representativeness
• B) projection
• C) frequency
• D) cognitive dissonance

Comprehend the blurring boundaries between consumers and producers and its implications.

Recognize the importance of ethical considerations in global and local marketing practices.

Understand the structure and purpose of good-news and neutral-news messages in professional communication.

Identify and apply the correct formats for various types of business communications, including requests for information, routine claims, and adjustment messages.

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Definitions:

Recourse

The right of an individual or entity to seek compensation or legal redress in the event of a breach of contract or other legal injury.

Negotiable

Describes items, like certain documents, that can be transferred from one party to another with the endorsement or delivery, retaining its value.

Ninety Days

A time period equivalent to approximately three months or 90 consecutive days.

Promise

A declaration or assurance that one will do something or that a particular thing will happen.