Which of the Following Statements Is True Regarding Total Quality

question 68

Multiple Choice

Which of the following statements is true regarding total quality management (TQM) ?

• A) The technique of TQM was developed by Kaoru Ishikawa.
• B) The technique of total quality management is used for achieving radical innovation.
• C) Changes associated with TQM are changes in task, role, and group relationships.
• D) TQM is a quick fix that can turn an organization around overnight.

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Definitions:

Democratic Governance

A system of governance in which power resides with the people and decisions are made through the processes of representation and consensus.

Public Interest

The welfare or well-being of the general public and society as a whole, often considered in policy-making and governance.

Consultative Approach

A management style that seeks input and feedback from others, considering their opinions in decision-making processes.

Shared Responsibilities

Obligations or duties that are carried by more than one person or group, promoting teamwork and collaboration.