Which of the Following Is Most Effective in Helping the Dispatcher

question 32

Multiple Choice

Which of the following is most effective in helping the dispatcher get information from distressed callers?

• A) Having supervisors get on the line with the callers
• B) A standard set of medically approved questions
• C) Empathetic pauses to allow the callers to collect their thoughts
• D) Transferring callers to a consulting-nurse advice line

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Definitions:

Young-Old

Older adults aged 65 to 74, who tend to be active, healthy, and financially and physically independent.

Middle Adulthood

describes a period in human development, typically considered to range from about 40 to 65 years of age, characterized by stability, growth, and reassessment in various aspects of life.

Young Adulthood

A developmental stage typically covering individuals in their late teens to their late 20s, characterized by exploration of personal relationships and professional paths, and the establishment of a more clear sense of identity.

Cognitive Reserve

The ability to make flexible and efficient use of available brain resources that permits cognitive efficiency, flexibility, and adaptability; it is cultivated throughout life from experience and environmental factors.