Which of the Following Is Most Effective in Helping the Dispatcher

question 32

Multiple Choice

Which of the following is most effective in helping the dispatcher get information from distressed callers?

• A) Having supervisors get on the line with the callers
• B) A standard set of medically approved questions
• C) Empathetic pauses to allow the callers to collect their thoughts
• D) Transferring callers to a consulting-nurse advice line

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Definitions:

Loudness

A subjective measure of the strength or intensity of a sound perceived by a listener.

French Horn

A brass musical instrument known for its distinctively wide bell and complex coiled tubing, played by blowing into a mouthpiece.

Subjective Properties

Characteristics or aspects of an object or experience that are dependent on individual perceptions and feelings, rather than being objectively measurable.

Music

An art form and cultural activity that involves the creation of melodies, rhythms, and sometimes lyrics, to produce compositions that can be performed or listened to.