The Process of Interrogating Callers with Medical Questions to Elicit

question 30

Multiple Choice

The process of interrogating callers with medical questions to elicit information and then determine the proper level of response is known as:

• A) telephone triage.
• B) acuity assignment.
• C) call queueing.
• D) priority dispatching.

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Definitions:

Symbolic Interactionism

A theory in sociology that emphasizes the role of symbols and language as core elements of all human interaction.

Non-verbal Cues

Forms of non-spoken communication such as facial expressions, posture, and gestures that convey information or feelings.

Medieval Society

Social, economic, and political structures that characterized Europe during the Middle Ages, approximately from the 5th to the late 15th centuries.

Social Order

The balance and control of a social system, regulated by norms, values, rules, and law.