The Cost of Customer Dissatisfaction, Lower Employee Morale, and Reduced

question 43

Multiple Choice

The cost of customer dissatisfaction, lower employee morale, and reduced information availability are examples of ____.

• A)tangible costs
• B)fixed costs
• C)intangible costs
• D)variable costs

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Definitions:

Distributive Justice

The perceived fairness of the distribution of resources within a society or organization.

Utilitarianism

An ethical theory that suggests the best action is the one that maximizes utility, typically defined as that which produces the greatest well-being of the greatest number of people.

Uncertainty Avoidance

A cultural dimension that describes the extent to which people in a society are uncomfortable with ambiguity, uncertainty, and unstructured situations.

Role Perceptions

An individual’s view and understanding of the responsibilities, behaviors, and actions required by their role within an organizational context.