Guidelines Developed by the National Highway Traffic Safety Administration (NHTSA)

question 7

Multiple Choice

Guidelines developed by the National Highway Traffic Safety Administration (NHTSA) for quality improvement in EMS systems include all of the following, EXCEPT:

• A) regulation and policy.
• B) financial auditing.
• C) communications.
• D) human resources training.

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Definitions:

Word-of-Mouth

The process by which consumers share information and opinions about products or services, typically considered a powerful form of marketing.

Profit Margins

A financial metric that indicates the percentage of revenue that remains as profit after accounting for costs and expenses.

Sales

The exchange of goods or services for money, constituting a basic activity and measure of success for most businesses.

Expenses

Costs incurred by a business or individual in the process of earning revenue.