Which of the Following Is Most Effective in Helping the Dispatcher

question 32

Multiple Choice

Which of the following is most effective in helping the dispatcher get information from distressed callers?

• A) Having supervisors get on the line with the callers
• B) A standard set of medically approved questions
• C) Empathetic pauses to allow the callers to collect their thoughts
• D) Transferring callers to a consulting-nurse advice line

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Definitions:

Psychoactive Drugs

Drugs capable of influencing perception, mood, cognition, or behavior.

Neurotransmitters

Chemicals in the brain that transmit signals from one neuron to another across synapses.

Autonomic Nervous System

The part of the nervous system that controls involuntary bodily functions, such as heart rate, digestion, and respiratory rate.

Biological Rhythm

A periodic, more or less regular fluctuation in a biological system; it may or may not have psychological implications.