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____ Also Can Be Used to Measure the Quality of IT

question 50

Multiple Choice

____ also can be used to measure the quality of IT support or services by measuring the time from a user request for help to the resolution of the problem.


Definitions:

Materiality

Materiality refers to the significance of information or facts that could influence decisions made by users, such as investors or shareholders; it is a key concept in accounting and auditing.

Misrepresentation

A false statement of fact made by one party to another party, which induces the latter party into a contract.

Concept

An abstract idea or a general notion that represents the fundamental characteristics of what it describes.

Tertiary

Pertains to the third level or stage in a series; often refers to post-secondary education or the service sector in the economy.

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