In Addition to Functioning as a Valuable Link Between IT

question 38

True/False

In addition to functioning as a valuable link between IT staff and users, a help desk is a central contact point for all IT maintenance activities.

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Definitions:

Functions Of Culture

Entails the shared beliefs, values, norms, and practices that guide and shape the behavior of people within a group or organization.

Organization

A structured group of people working together to achieve common goals through a division of labor and a hierarchy of authority.

Values

Core beliefs or principles that guide an individual's actions, decisions, and understanding of what is important in life.

Organizational Culture

The values, behaviors, and shared vision that contribute to the environment of an organization.