Most User Documentation Is Now Delivered

question 104

Multiple Choice

Most user documentation is now delivered:

• A)on-line,in hypertext format
• B)through paper manuals
• C)by calling technical support numbers
• D)through help desks

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Definitions:

Think Outside The Box

Adopting an innovative and unconventional approach to problem-solving or creativity.

Situational Creativity Drivers

Factors in the environment that enhance or stimulate creative thinking and innovation in specific situations.

Organizational Culture

The common ethos, ideologies, and mores that guide the behavior, emotions, and thoughts of staff members in a business setting.

Three-Component Model

A framework that describes an aspect of analysis or understanding composed of three interrelated elements.