Questions in Interviews Asking Those Responding to Choose from Among

question 86

Multiple Choice

Questions in interviews asking those responding to choose from among a set of specified responses are:

• A)specific questions
• B)closed-ended questions
• C)open-ended questions
• D)structured questions

---

Definitions:

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.

Distributive Fairness

The perceived fairness of the outcomes of a decision-making process, including the allocation of resources or rewards among stakeholders.

Procedural Fairness

The perception that the processes and methods used to make decisions and resolve disputes are fair and impartial.

Innovation Diffusion

Innovation diffusion is the process by which a new idea, product, or technology spreads through cultures and societies, from its origin to widespread adoption.