A Help Desk Is a Single Point of Contact for All

question 60

True/False

A help desk is a single point of contact for all user inquiries and problems about a particular information system or for all users in a particular department.

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Definitions:

Capacity

The ability or power to do, experience, or understand something; often used in legal, psychological, and health-related contexts.

Forgetting

The inability to access a memory from long-term storage.

State-Dependent Memory

The phenomenon whereby information learned in a particular state of mind (e.g., mood or consciousness) is more readily recalled when in the same state.

Context-Dependent Memory

A phenomenon where individuals recall information more effectively when the context at recall matches the context during encoding, highlighting the impact of environmental cues on memory retrieval.