It Is Not Crucial That Help Desk Personnel Know When

question 39

True/False

It is not crucial that help desk personnel know when new systems and releases are being implemented and when users are being trained for new systems.

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Definitions:

Tacit Knowledge

Personal, contextual knowledge not easily shared or articulated, often acquired through personal experience and context.

Precise And Formally

Characterized by exactness and strict adherence to a defined or prescribed format.

Direct Experience

The knowledge or wisdom gained from personally encountering or undergoing something, as opposed to learning about it from secondary sources.

Risk Seeking

A tendency to engage in behaviors or make decisions that entail known risks in the hope of achieving greater rewards.