Establishing a Relationship with the Customer Is the First Step

question 56

True/False

Establishing a relationship with the customer is the first step in project initiation.

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Definitions:

Behavioral Consequences

The outcomes or results that follow from specific behaviors, which can reinforce or discourage the behavior.

Desired Behavior

Actions or conduct that are sought after or encouraged within a certain context, such as a workplace or community.

Reinforcement Schedule

A strategy in behavior analysis that determines how and when a behavior will be reinforced to encourage or discourage it.

Arbitration Clause

A section in a contract that requires disputes to be resolved through arbitration rather than through court litigation.