Systems Development Projects Are Undertaken for Two Primary Reasons: to Take

question 28

True/False

Systems development projects are undertaken for two primary reasons: to take advantage of business opportunities and to solve business problems.

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Definitions:

Adjustment Message

Communication that addresses and seeks to rectify a mistake, misunderstanding, or customer complaint, aiming to maintain goodwill.

Regain Confidence

The process of rebuilding trust and assurance in one's abilities or in a relationship after it has been lost or damaged.

Cash Refund

A reimbursement in the form of physical currency returned to a payer following a dissatisfaction with goods or services purchased.

Customer Relations Specialist

A professional responsible for managing interactions with customers to enhance satisfaction and loyalty.