Use the Figure Below to Answer the Following Questions

question 137

Multiple Choice

Use the figure below to answer the following questions. Figure 2.2.1
-In Figure 2.2.1,when 4,000 bicycles are produced each month,

• A)the marginal benefit from the 4,000th bicycle is greater than the marginal cost of the 4,000th bicycle.
• B)more bicycles must be produced to reach the efficient level of output.
• C)fewer bicycles must be produced to reach the efficient level of output.
• D)the production of bicycles is efficient.
• E)the marginal benefit from the 4,000th bicycle equals the marginal cost of the 4th scooter.

Identify different strategies for engaging with customers, including the use of technology.

Comprehend the significance and application of the GAP Model in customer expectations management.

Understand the concepts of empowerment and its role in customer service.

Grasp the importance of maintaining customer data security in CRM systems.

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Definitions:

Bureaucracy

A type of secondary group designed to perform tasks efficiently, characterized by specialization, technical competence, hierarchy, written rules, impersonality, and formal written communication.

Specialization

The process of focusing on a narrow area of knowledge or skill, often leading to increased efficiency and expertise in that area.

Impersonality

A term describing situations or behaviors that lack personal feelings or emotions, often found in formal organizations or bureaucracies to ensure objectivity.

Social Loafing

The tendency of individuals to exert less effort on a task when they are working in a group than when they are working alone.