Through ________, the Service Firm Trains and Motivates Its Customer-Contact

question 99

Short Answer

Through ________, the service firm trains and motivates its customer-contact employees and supporting service people to work as a team to provide customer satisfaction.
service inseparability
service intangibility
service variability
internal marketing
external marketing

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Definitions:

Beginning Inventories

The value of all the inventory items that a company has in stock at the start of an accounting period.

Ending Inventories

The worth of merchandise ready for purchase at the closure of a financial period, determined by adding the initial stock and acquisitions, then subtracting the cost of goods sold.

Net Income

The total profit of a company after all expenses, including taxes and costs, have been subtracted from total revenue.

Merchandise Inventory Account

An account in the general ledger that tracks the cost of goods intended for sale during an accounting period.