You Have Just Flown First-Class from Winnipeg to Calgary

question 47

Essay

You have just flown first-class from Winnipeg to Calgary. Last month you flew economy-class from Ottawa to Vancouver. When assessing the quality of service you received on both flights, you admit that you preferred the economy-class flight. List three possible factors that may have led to that variability.

---

Definitions:

Role Playing

A method of learning or therapy involving acting out roles, often used to understand oneself or others, or to practice behavioral strategies.

Fugue State

A dissociative disorder characterized by reversible amnesia for personal identity, including memories, personality, and other identifying characteristics.

Investment Broker

A professional or firm that acts as an intermediary between investors and securities exchanges, facilitating the buying and selling of stocks and other securities.

Embezzling

The act of dishonestly withholding or stealing funds that have been entrusted to one's care, typically in a workplace setting.