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Describe the Microsoft case.
Cooling-Off Rule
Regulation that allows consumers a set period to cancel contracts or purchases without penalty, often applied to door-to-door sales and certain loans.
Door-to-door Sales
The direct selling method where salespersons solicit business by visiting households or businesses without prior appointment.
Lemon Laws
Lemon laws are statutes that provide remedies to consumers for vehicles that repeatedly fail to meet certain standards of quality and performance.
Used-car Fraud
Deceptive practices related to the sale of pre-owned vehicles such as rolling back the odometer, not disclosing past damage, or falsifying service history.
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