Orienting and Motivating Customer-Contact Employees and Supporting Service People to Work

question 10

Multiple Choice

Orienting and motivating customer-contact employees and supporting service people to work as a team to provide customer satisfaction is known as ________ marketing.

• A) social
• B) organizational
• C) differentiated
• D) internal
• E) interactive

Know how to compute the present value of an annuity and the present value of a single sum.

Evaluate different investment projects using net present value criteria.

Determine the internal rate of return for an investment.

Understand the role of compound interest rates in determining the present value.

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Definitions:

Compounded Monthly

Interest on a deposit or loan is calculated each month and added to the principal, increasing the amount on which future interest is computed.

Mortgage Loan

A loan used to purchase a real estate property, secured by the property itself.

RRSP

A Registered Retirement Savings Plan, which is a retirement savings and investing vehicle for employees and the self-employed in Canada.

Compounded Monthly

Describes the process where interest is calculated and added to the principal amount of an investment or loan on a monthly basis.