When Kwan's Computer Stopped Working,he Called the Company's Technical Support

question 5

Multiple Choice

When Kwan's computer stopped working,he called the company's technical support line.The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone.The steps that the technician followed are an example of a(n)

• A)algorithm.
• B)mental set.
• C)semantic network.
• D)heuristic.

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Definitions:

Economic Espionage

The act of obtaining confidential economic information from a competitor or foreign government for commercial advantage.

Industries

Broad categories encompassing various companies and organizations involved in the production of goods or services in similar sectors.

Slotting Allowances

Fees paid by product manufacturers or distributors to retailers to secure shelf space for their products or to gain favorable in-store product positioning.

Consumer's Right

The legal entitlements which protect consumers in the marketplace, ensuring they are treated fairly and safeguarded against fraud.