Examlex
When a distribution is skewed,the median is a better measure of the "average" than the mean.
Active Listening
The practice of fully concentrating on what is being said, understanding the message, responding appropriately, and remembering the conversation.
Mirroring
The act of imitating or replicating another person's behavior, gesture, or speech.
Feeding Back
Providing evaluative or corrective information about an action, event, or process to the original source.
Prepared and Receptive
The state of being ready and open to receive new information or experiences.
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